Return & Exchange Policy

We want you to be completely satisfied with your purchase from DAME Accessories. As a luxury accessories brand, we take pride in ensuring the highest quality and accuracy of our products as described.

Returns

1.1 You may return any item purchased from DAME Accessories within 2 days of purchase, provided it is unused, in its original condition, and accompanied by the original receipt or invoice.

1.2 All returns must include original packaging, tags, certificates (if any), and any accessories that came with the item at the time of purchase.

1.3 DAME Accessories reserves the right to decline returns if the item shows signs of wear, has been altered or damaged, or is missing any of its original components mentioned above.

1.4 Items purchased during promotions, discounts, or sale periods are non-returnable.

1.5 If your return is approved, you will be refunded the full purchase amount excluding shipping or delivery fees.

1.6 Refunds will be issued via the original method of payment. Please allow up to 21 days for the amount to reflect in your account.

Exchanges

2.1 You may request an exchange within 2 days of purchase, provided the item is unworn, in perfect condition, and accompanied by the original receipt or invoice.

2.2 The product must be returned with all packaging, tags, certificates, and included accessories.

2.3 We reserve the right to decline an exchange if the returned item is used, altered, damaged, or missing any original components.

2.4 If the new item selected is of higher value, you will be required to pay the price difference.

2.5 If the new item is of lesser value, we will issue either a store credit for the difference or a partial refund, excluding delivery/shipping charges.

2.6 Exchanges are subject to stock availability. If your requested item is not in stock, you may choose an alternative or request a refund.

Exceptions

3.1 Customized or personalized items are non-returnable and non-exchangeable, unless confirmed to be defective.

3.2 Return and exchange conditions may differ for products bought during special promotions, seasonal offers, or clearance events, and this will be communicated at the time of purchase.

Return & Exchange Procedure

4.1 To initiate a return or exchange, please contact our Customer Care team at info@damedesignsbh.com with your order details and reason for the request.

4.2 Our team will guide you through the process and issue a Return Authorization Number.

4.3 Customers are responsible for shipping or delivery costs incurred when sending items back, unless the product is found to be faulty or incorrect.

4.4 DAME Accessories will not be held liable for loss or damage during transit for returned or exchanged items.

Please take notice that this refund and exchange policy may be subject to revision at any time based on the change of the company and country regulations.